Job requirements:
1. Bachelor's degree or above, with experience in academic management, student services, and logistics related to the education industry preferred;
2. Careful, patient, responsible, organized in work, possessing good service awareness and communication coordination skills, able to handle various questions of students properly;
3. Strong learning ability, able to quickly grasp the academic process and requirements of online master's and doctoral programs in the United States, work conscientiously and responsibly, and have a team spirit of collaboration;
4. Have a sense of responsibility, pay attention to details, love the education industry, willing to deeply cultivate the field of high-end educational planning for a long time, and have good professional ethics;
5. Strong professional competence, clear logic, good listening skills, excellent communication and presentation abilities;

Job Responsibilities:
1. Responsible for student file management, collecting and organizing student registration materials and enrollment information, establishing comprehensive student files, and regularly updating student learning progress;
2. Follow up on students' enrollment transition, assist students in familiarizing themselves with online learning platform operations and course arrangements, and answer students' daily questions about learning processes, class times, homework submission, etc;
3. Coordinate with the academic departments of partner universities in the United States, transmit notifications, course updates, exam arrangements
4. Remind students to attend classes, complete assignments, and take exams on time, follow up on their learning progress, supervise their smooth completion of course studies, and ensure their graduation rate;
5. Responsible for the connection of graduation guidance for students, assisting students in connecting with college mentors, and following up on graduation defense and other aspects;
6. Organize graduation materials for students, assist them in obtaining degree certificates, and provide consultation and coordination for relevant certifications (such as Hague certification);
7. Maintain new and old customer relationships, answer students' questions about degree recognition, learning difficulty, fees, graduation requirements, etc., explore customer referral resources, and facilitate registration conversion;
8. Collect and organize feedback from students, provide timely feedback to relevant departments, and optimize the student service process.